Privacy notice

Who we are

Charis Bridge Education Support Services is the trading name of Charis Bridge Education Support Services Ltd, registered in England and Wales under company number 17469379, with registered office at Room E25, 110 Butterfield, Great Marlings, Great Marlings Innovation Centre and Business Base, Luton LU2 8DL, United Kingdom. We are responsible for deciding how personal information is used for our enquiries, assessments and tuition services.

Contact our privacy lead at info@charisbridgeeducation.co.uk or 07747 229050.

Whose information we use

We may use information about parents and carers, children, and authorised collection contacts. This can include:

• names and contact details
• a child’s age and year group
• learning information and assessment observations
• information a parent chooses to share about a child’s health, accessibility or support needs
• emergency and handover arrangements
• attendance and session notes
• invoices and payment references
• optional photographs, videos or work samples, where separately agreed

When you use our enquiry form

We ask for your name, how to contact you and your child’s age or school year. If you choose, you can also tell us what you would like help with, where you would like lessons, times that suit you and a short message. Please don’t include medical or health details in the form.

Why we use it, and our lawful bases

We use personal information to respond to enquiries, arrange consultations and bookings, deliver and review tuition, communicate with parents, keep attendance and handover records, issue invoices and manage payments, protect children and respond to safeguarding concerns, and meet legal and accounting duties.

• Your enquiry and tuition agreement. We use a parent’s or guardian’s information to respond to an enquiry you ask for and, if you enrol, to manage the tuition agreement.
• Your child’s learning records. We use a child’s educational observations, learning plans, progress and attendance where necessary to provide and review the support you asked for. We rely on our legitimate interests, with safeguards for children, and we complete a balancing assessment for this use.
• Health or disability information. We only record it when it is needed for a specific access or safety purpose. Where it reveals health, we rely on explicit consent for that information, and we explain the choice in a way your child can understand.
• Safeguarding. If a concern arises, we may use and share necessary information to protect a child. Where special category information is necessary, we rely on Article 9(2)(g) with Schedule 1, paragraph 18 of the Data Protection Act 2018, only when its safeguarding tests are met, and we restrict access.
• Billing and records. We use parent billing information to manage payment, and keep the records the law requires.
• Optional marketing. We use images or work for any agreed optional purpose only with separate, specific consent.

[Founder to confirm the lawful-basis map, the legitimate interests assessment and the Article 9 condition before this notice is published.]

Photos, videos and children’s work

We use optional photographs, videos, work samples or testimonials for marketing only with separate, specific permission for each proposed use. Saying no does not affect tuition. A general permission does not allow automatic publication, and we also check the child’s wishes. Educational media is kept separate from marketing material.

We do not currently record tuition sessions on CCTV. If this changes, we will review the need and safeguards, tell families before recording begins, and update this notice.

Who may receive information

Access is limited to the founder and authorised people who need the information to carry out their role. We may use service providers for secure email, document storage, scheduling, payments or website hosting. We may share relevant information with a child’s parent or a person with verified authority, or with children’s social care, the police or another safeguarding body where this is necessary and lawful.

We do not sell personal information.

The providers we use are Microsoft 365 (Bookings, Outlook, SharePoint and Power Automate) for booking calls, email and keeping enquiry records, and Cloudflare for hosting this website. They act on our instructions under data processing terms. Some may process information outside the UK. Where they do, they use safeguards recognised under UK data protection law. If you choose to message us on WhatsApp, WhatsApp’s own privacy policy also applies.

How long we keep information

We pause deletion where a complaint, investigation or legal hold requires it. Contact info@charisbridgeeducation.co.uk for more information.

Your rights

Depending on the circumstances, you may ask us for access to personal information, correction, deletion, restriction of use, or a portable copy. You may object to processing based on legitimate interests. Where we rely on consent, you may withdraw it at any time; this does not affect processing already carried out lawfully. Rights are subject to the conditions and exceptions in data protection law. We may need to check identity and parental responsibility before responding about a child.

Contact info@charisbridgeeducation.co.uk to make a request or raise a concern. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

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Changes to this notice

We may update this notice when our services or information practices change. We will keep the current version on our website and bring important changes to people’s attention.

For children

We explain to children, in words they can understand, what information we use and why. We listen to their views and respect them, including when they do not want a photo or video. Parents can ask us for a child-friendly explanation before an assessment or session.