Policies
Complaints and concerns
If something is not right, we want to know. Here is how to tell us, and what happens next.
Worried about a child’s safety?
Do not wait. If a child is in immediate danger, call 999. For other safeguarding worries, see how to raise a safeguarding concern.
How to raise a concern
Step 1: Tell us
Email info@charisbridgeeducation.co.uk or call 07747 229050. Tell us what happened, when, and what you would like us to do. You can also speak to our founder, Adedoyin Gbemisola Fatoki, in person.
Step 2: We confirm we have it
We will let you know we have received your concern within [number] working days.
Step 3: We look into it fairly
We listen, check the records and handle it sensitively. We keep it private, except where we must share information to keep a child safe.
Step 4: We reply
We will explain what we found and what we will do, within [number] working days.
Step 5: Still not happy?
Tell us. We will look at it again and explain any other options, including your legal rights.
[Timescales for steps 2 and 4 — founder to confirm.]
If your concern is about the founder
Charis Bridge is led by its founder, Adedoyin Gbemisola Fatoki. If your concern is about her, or about how a child has been treated, you can go straight to Luton Borough Council or the police. Concerns about an adult who works with children can be reported through the council’s “Report a concern about an adult who works with children” service. The Luton LADO advice line is 01582 548 069.
Concerns about your information
Email info@charisbridgeeducation.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk. Read our privacy notice.
Your rights
Nothing on this page affects your legal rights.